[pve-devel] [PATCH v3 docs 01/10] Overhaul Getting Help

Aaron Lauterer a.lauterer at proxmox.com
Wed Feb 5 15:16:57 CET 2020

general overhaul of the documentation, improving phrasing, move open
source info

Signed-off-by: Aaron Lauterer <a.lauterer at proxmox.com>
v2 -> v3:
rebased on current master

v1 -> v2:

feedback from thomas[0]:
* moved open source hint to mailing list for devs
* added suggestions
* regarding spaces around dashes (--): our current technical writing
  style guide says to not use any

[0] https://pve.proxmox.com/pipermail/pve-devel/2019-September/038950.html
 getting-help.adoc | 38 ++++++++++++++++++++------------------
 1 file changed, 20 insertions(+), 18 deletions(-)

diff --git a/getting-help.adoc b/getting-help.adoc
index 850d7a3..8e81483 100644
--- a/getting-help.adoc
+++ b/getting-help.adoc
@@ -16,23 +16,22 @@ documentation with user contributed content.
 Community Support Forum
-{pve} itself is fully open source, so we always encourage our users to
-discuss and share their knowledge using the {forum}. The forum is fully
-moderated by the Proxmox support team, and has a quite large user base
-around the whole world. Needless to say that such a large forum is a
+We always encourage our users to discuss and share their knowledge using the
+{forum}. The forum is moderated by the Proxmox support team. The large user base
+is spread out all over the world. Needless to say that such a large forum is a
 great place to get information.
 Mailing Lists
-This is a fast way to communicate via email with the Proxmox VE
+This is a fast way to communicate with the {pve} community via email.
 * Mailing list for users:
   http://pve.proxmox.com/cgi-bin/mailman/listinfo/pve-user[PVE User
-The primary communication channel for developers is:
+{pve} is fully open source and contributions are welcome! The primary
+communication channel for developers is the:
 * Mailing list for developer:
@@ -42,19 +41,22 @@ The primary communication channel for developers is:
 Commercial Support
-{proxmoxGmbh} also offers commercial 
-https://www.proxmox.com/en/proxmox-ve/pricing[{pve} Subscription Service
-Plans]. System Administrators with a standard subscription plan can access a 
-dedicated support portal with guaranteed response time, where {pve}
-developers help them should an issue appear.
-Please contact the mailto:office at proxmox.com[Proxmox sales
-team] for more information or volume discounts.
+{proxmoxGmbh} also offers enterprise support available as
+https://www.proxmox.com/en/proxmox-ve/pricing[{pve} Subscription Service Plans].
+All users with a subscription get access to the {pve}
+<<sysadmin_enterprise_repo,Enterprise Repository>>, and--with a Basic, Standard
+or Premium subscription--also to the Proxmox Customer Portal. The customer
+portal provides help and support with guaranteed response times from the {pve}
+For volume discounts, or more information in general, please contact
+mailto:office at proxmox.com[office at proxmox.com].
 Bug Tracker
-We also run a public bug tracker at
-https://bugzilla.proxmox.com. If you ever detect an issue, you can
-file a bug report there. This makes it easy to track its status, and
-you will get notified as soon as the problem is fixed.
+Proxmox runs a public bug tracker at https://bugzilla.proxmox.com. If an issue
+appears, file your report there. An issue can be a bug as well as a request for
+a new feature or enhancement. The bug tracker helps to keep track of the issue
+and will send a notification once it has been solved.

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